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IT System Technician
About The Position
New Cognito is part of Mitrelli Group. Established in 2000, and with more than 20 years of experience in the deployment of technology solutions, New Cognito is on a mission to enable digital transformation by delivering projects at the national and organizational level. We bring financing, plan, design, implement and maintain integrated, leading-edge ICT Infrastructure, IT Solutions and Cybersecurity offerings that help our clients build a better future for their citizens.
About the role:
We are seeking an IT System Administrator to join our team. For this role, we´re looking for a skilled IT hands on professional who specializes in supporting, monitoring, and maintaining software and harware applications. Additionally you must have experience meeting with clients, assessing their needs and working on the design of the best applicable solution.
This team delivers the complete life cycle of IT services, from onboarding and setup, to upgrade, installation, troubleshooting, repair and replacement of hardware and software solutions, asset recovery, and protection across Angola. For this reason you must be available to travel to the provinces as needed.
Responsiblities:
- Participate/drive meetings at customer mid-level hierarchy or customer technical teams as well as doing site surveys.
- Engaging on the definitions of projects SOW and BOM and writing customer requirements documentation.
- Engaging/supporting/controlling local/contractors to carry the work.
- Managing internal project teams and subcontractors and supervising the work.
- Gather information, write meeting memorandums and minutes as well as project status reports and risk assessment reports.
- Respond to requests for technical assistance using the proper method to include in person, via phone, chat, and email.
- Triage server, network, and computer related incidents.
- Create and or review initial incident information.
- Provide immediate resolution or initial troubleshooting as appropriate and/or redirect problems to correct resource.
- Log incident activity and information.
- Track and route problems and requests.
- Diagnose and resolve technical hardware and software issues.
- Ensure all equipment is properly maintained and service calls are placed in a timely manner and tracked.
- Creates “how to” documentation and instruct users in use of new equipment and software.
- Troubleshoots hardware and software applications to identify issues.
- Refer major hardware and application problems to appropriate personnel for correction.
Requirements
- Associate degree in computer science, relevant field, or equivalent field experience and/or technical certification (e.g. CCNA/CCNP, MCSE, etc.) .
- Minimum 2 years of experience in complex communication networks.
- Minimum of 2 years of experience as a systems admin or support desk
- Follow ITIL practices in Service Management for Incident, Problem, and Change Management
- Knowledge of system security (e.g., intrusion detection systems) and data backup/recovery
- Familiarity with various operating systems and platforms
- Strong understanding of TCP/IP network fundamentals, SSH and other relevant tools and protocols
- Experience with monitoring tools; Nagios, cacti, etc.